Due to the nature of our SVG files (non-tangible digital files), we do not offer any refunds on any purchases. Once you download a digital file, it essentially has been purchased. However, we do want to work with you to solve any issues you may have with duplicate purchases. We want you to be satisfied with your purchase and experience here at Snowdrop Art.

If you are having technical issues cutting a file, assembly of a project and/or issues like resizing a file, review our help content on our Help Page for a possible solution.  If you are still having difficulty, Contact Us immediately so we can help to resolve the problem. 99.5% of the time, we are able to provide a solution.

If you accidentally purchased a file that you purchased previously, let us know!  We can offer you store credit or swap out the file with another. We want you to be happy!  Just Contact Us and we’ll work with you!

Again, we are here to help in any way.  Just let us know how we can help!